Most medical-tourism websites describe the procedure and then stop. The question everybody actually asks — what happens if it goes wrong once I am home? — is usually left unanswered. This page answers it as far as we honestly can.
First, the thing we cannot do
We are not a clinic and we do not provide medical care. We cannot diagnose a problem, prescribe anything, or tell you whether a symptom is normal. Anything clinical must come from the clinician who treated you. What we do is make sure you know who that is, how to reach them, and what they have committed to in writing before you pay anyone anything.
What aftercare means after you fly home
For most procedures there is a follow-up period — commonly several months for hair transplant, and up to a year or more for some dental and surgical work, because results settle slowly. What matters is not the number, it is whether the commitment is written down. Before you book, you should have, in writing, from the provider:
- The named clinician who is responsible for your follow-up — a person, not a department.
- How to reach them after you leave the country, and in what language.
- What is included in the aftercare period — and what is charged extra.
- Who pays if a correction or revision is needed, and within what period, and whether you would need to return to Turkey.
- What your own doctor at home is entitled to receive — a treatment report and imaging, so your own GP or dentist can continue care.
- What happens if you need emergency care at home and who to notify.
If a provider will not put those answers in writing, that tells you something. We will not recommend one who will not.
Who to contact, and in what order
| Contact | What for |
|---|---|
| 1. The clinic | Anything clinical — symptoms, medication, wound care, results. They treated you; they have your history |
| 2. Your own doctor at home | Anything urgent while you are at home, or anything your GP needs to see. They can also request your records from the clinic |
| 3. Us | When you cannot get an answer, when something was promised and has not happened, or when you need the clinic chased. This is the part we can actually do |
We are the coordination layer, not the clinical one. If you tell us something has gone wrong and the clinic has not responded, chasing that is our job — and we will say so on your behalf rather than leaving you to email into the void.
Things you should raise rather than wait on
We are deliberately not going to list symptoms or tell you what is normal — that is a clinician’s judgement, not ours, and a website is the wrong place for it. Instead, the rule we would give anyone: if something worries you, raise it early with the clinic, and copy us. Do not wait for a scheduled follow-up if you are concerned, and do not let politeness stop you. Providers respond to documented, dated messages far better than to a phone call nobody wrote down.
- Keep every message, photograph and receipt, dated.
- Ask for answers in writing, not just by phone.
- If you were told something on the phone that matters, email to confirm it.
- If you are unhappy with the response, tell us — escalation is a different conversation from a first enquiry.
If a revision or correction is needed
This is where the commission model produces a genuinely different answer from most agencies, and it is worth understanding before you book. Because you pay the provider directly and your contract is with them, any revision policy is theirs, not ours — we cannot promise one on their behalf, and any site that does promise one without telling you whose policy it is should worry you. What we can do is make sure the question is answered before you commit: whether revisions are covered, for how long, who decides, and who pays for flights if you have to come back.
If you have to stay longer than planned
Occasionally recovery does not go to schedule. If your clinician says you should not fly yet, you will need to extend accommodation and possibly your visa situation, and your travel insurance may or may not cover it. Tell us as soon as you know — rearranging accommodation and transfers at short notice is exactly the kind of thing we can fix quickly, and the alternative is doing it yourself in a country where you are unwell.
Questions to ask any provider before you book
- Who exactly performs my procedure, and what are their credentials?
- Is the facility accredited, and by whom?
- What is included in the price — and what is not?
- What is the written complication and revision policy?
- Who answers my questions in week three, when I am home?
- Will you send my treatment records to my own doctor?
- What happens if I need to cancel or postpone?
Ask for the answers in writing. Any provider worth using will not mind.
Related
How we verify providers → · How we are paid → · Health treatment in Turkey →
Talk to us
If you have a question about aftercare that this page has not answered, ask it directly — info@gen.gen.tr.